The CONWE account and data deletion request
Developer/operator: an individual, 【待填：使用者法定姓名】. Contact: support@theconwe.com.
You can read this page without installing the app or signing in. Signed in, open My account and choose “Request account deletion”. Opening an email link or sending an email does not immediately erase data.
Where possible, send from your registered email. Include your display name, registered email and a clear request to delete your account and associated data; include a request reference if you have one. Do not send passwords, payment-card details or complete identity documents. Knowing an email address alone is not identity verification; support must separately verify your authority over the account.
If you cannot access the original inbox, tell support. Support will arrange the minimum necessary identity checks; additional evidence and its secure submission method are 【待確認】. Do not send documents in advance. Another person or an organization administrator cannot delete your account merely by claiming authority.
After identity and scope are confirmed, the planned deletion covers account personal data and sign-in capability, private drafts, photos and videos not subject to retention, your messages and attachments, contact details and location associations. Other people's messages and independently held organization data are not deleted wholesale; your personal data within them still needs individual handling.
Necessary transactions, receipt amounts and evidence, contract or authorization evidence, disputes and security audit records may be retained with restricted use only after a lawful reason is confirmed. Retention periods are 【待確認】; indefinite retention is not the default. Statistics that cannot be linked back to a person may remain; changing a name alone is not anonymization.
Open work, transactions or being the sole administrator may require a handover, but do not justify indefinitely refusing a request. File copies, provider processing and backups require separate handling; backup removal timing is 【待確認】. Sending an email does not immediately remove every copy.
Timing: a request made in My account can be cancelled for 7 days and is then carried out automatically on day 7; an emailed request is completed within 30 days of identity verification. Deleted: sign-in, name and e-mail, personal details, assessment results and capability data. Kept without your identity: messages you already sent to others, listings and cases held by companies, and transaction and audit records the law requires us to keep.